kedai168Frequently Asked Questions

Account opening on kedai168 follows four steps. First, you provide your email and create a password. We send a confirmation link to your email; click it to verify. Second, you upload a government-issued ID (passport, national ID, or driver's license) and, if required, a proof of address. Our system scans these documents for authenticity. Third, you add a payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer to mobile banking, local payment, online payment, or e-wallet. Fourth, you make your first deposit. Once approved, your account is active and you can access all games and markets. The entire process typically takes a few minutes, though verification may take longer during peak hours or holidays like Idul Fitri.

During registration, you provide your email address, create a username and password, and confirm your mobile number. You then upload a government-issued ID (passport, national ID, or driver's license) for identity verification. In some cases, we may ask for a proof of address, such as a utility bill or bank statement. Your mobile number is used for account recovery and two-factor authentication (2FA). All information is encrypted and stored securely. We do not share your personal data with third parties except as required by law. If you have questions about what we collect or how we use your data, read our Privacy Policy or contact support.

We provide several account-control tools to protect your security. You can reset your password at any time from the login page. You can enable two-factor authentication (2FA) using an authenticator app like Google Authenticator or Authy; this requires a code from your phone every time you log in. You can view your login history and active sessions in your account settings. You can update your email, mobile number, and payment methods. If you suspect unauthorized access, you can log out all sessions immediately. For account-specific issues like a stuck withdrawal or verification status, contact our support team. We verify your identity before discussing sensitive account details.

Withdrawal requests are reviewed to check for unusual patterns or incomplete KYC. Standard requests are typically approved within a reasonable timeframe, though we do not promise subject to verification. The review window is subject to verification—if your withdrawal is unusually large or if we detect suspicious activity, we may ask for additional documentation. Once approved, we send the funds back to your original payment method. mobile banking and local payment transfers are fastest, often arriving within seconds. online payment and e-wallet are similarly quick. Bank transfers to mobile banking, local payment, online payment, or e-wallet may take a few minutes, especially during peak hours or on holidays. If your withdrawal is delayed, contact support for a status update.

Yes, we support direct bank transfers to mobile banking, local payment, online payment, and e-wallet virtual accounts. During checkout, select your bank and we'll provide a unique virtual account number. Transfer the amount to that account, and your deposit will be credited automatically once we confirm the payment. Bank transfers are reliable and do not incur deposit fees from kedai168—any cost is borne by your bank. Transfers typically arrive within a few minutes, though they may take longer during peak hours or on holidays like Idul Adha. We also accept mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment for faster deposits. If your transfer does not arrive within the expected timeframe, contact support with your transaction reference number.

Our weekly cashback offer is a promotional bonus available to eligible account holders. The terms vary by week and are displayed in your account dashboard. Cashback is typically calculated as a percentage of your net losses during the week and credited automatically on a set day. To qualify, you must meet minimum activity requirements—such as a minimum number of bets or a minimum deposit amount. Cashback is subject to terms and conditions, including wagering requirements before you can withdraw. The exact percentage and eligibility criteria are shown in the promotion details. If you have questions about your cashback status or eligibility, contact support. Promotions are available only where local law permits.

kedai168 offers four main game categories. Football and tournaments include Liga 1, Piala AFF, Champions League, Premier League, and other major leagues with game information. Live-dealer tables feature blackjack, roulette, baccarat, and Dragon Tiger streamed from multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has its own rules and payout structure, displayed in the game details. If you're new to a game, read the rules before placing your first bet. Our support team can answer specific questions about game mechanics or odds.

We offer support via live chat, email, and in-app messaging. Live chat is fastest for urgent issues; our team responds during business hours. Email is best for detailed account questions or documentation requests. In-app messaging allows you to contact support directly from your account dashboard. Our team speaks English and responds within a few hours. For account-specific issues—such as password reset, verification status, or withdrawal review—contact support directly. We verify your identity before discussing sensitive information. Common questions are answered in this FAQ and in our Terms & Conditions and Privacy Policy. If you cannot find an answer, reach out to support and we'll help you.